Setting up a CIC

Volunteering is an enriching experience, and has given many people a powerful sense of personal fulfillment and growth. At our Community Information Centres (CICs), volunteers make a vital contribution to the community.

What does a CIC volunteer do?

There are a range of roles that a volunteer can perform in a CIC. They include:

• development and maintenance of information resources;
• statistical collation;
• membership on a range of sub committees including policy, training, information, membership, publicity and marketing;
• membership on the Committee of Management;
• reception and general administrative duties;
• training as a Community Information Worker.
  

Are there any training programs for CIC volunteers?

With the exception of a Community Information Worker, most of the roles outlined above require on the job training.

To be a Community Information Worker requires enrolment in the nationally accredited 50-hours training 'CHCCS6B Assess and Deliver Services to Clients with Complex Needs'. Once you have successfully completed the accredited course, you then complete 50 hours of probationary period at a CIC, during which you will receive support, guidance and assistance to enable you to carry out the role of a Community Information Worker. This role may include:-

• interviewing people who need assistance with a range of issues;
• advocating on behalf of clients where appropriate;
• sourcing information through the use of a range of information resources which may include databases, the Internet, directories and pamphlets;
• providing practical assistance, through advocacy and negotiation, filling out forms, referring and making appointments with other services;
• record keeping and statistical recording;
• working with others as a team supporting the aims and objectives of the agency;
• being kept informed of agency policies and procedures;
• attending training sessions; organised by the agency or other organisations;
• keeping up to date with relevant community, state and national issues.
  

Once you have successfully completed the course requirements you will receive a certificate of attainment from the training provider and after the placement period has concluded you will receive a certificate of accreditation from CIVic.

For further information, either contact CIVic or the volunteer coordinator at one of our CICs.

Our publications Working in a Community Information Centre and Guidelines for Setting up a Community Information Centre may also be of assistance.