Training

CIVic provides the following training for our interviewing staff:

Information Day
Assess and Deliver Services to Clients with Complex Needs CHCCS6B
Course in Emergency Relief Work 21609VIC

Training for Interviewing Staff

A volunteer who interviews members of the public must complete the CIVic accredited training program. There is a six stage Training Program, as follows:

Stage One - Selection
Stage Two - Information Day
Stage Three - Agency Orientation
Stage Four - CHCCS6B 50-hour training
Stage Five - Probationary Period
Stage Six - Ongoing Training

Training Resources
Training Privacy Brochure
CHCCS6B Brochure - Training and Volunteering in a CIC
FAQ - CHCCS6B Training 2008

Information Day
The Information Day is compulsory for interviewing staff. It provides information about working in a Community Information Centre to enable volunteers to decide if they are suited to community information work. It is appropriate for volunteers who wish to do the 'Assess and Deliver Services to Clients with Complex Needs' training, as well as for administration and reception staff.

Assess and Deliver Services to Clients with Complex Needs

Below are the new 50-hour training which replaces the previous 72-hour course. It is a nationally accredited competency (code CHCCS6B) which comprises 36 hours in the classroom and a 14-hour on-the-job training component. For more information, please see our FAQ page.

Upcoming 50-hour CHCCS6B training:

If you are interested in attending an Information Day or the 50-hour training and becoming a volunteer in one of our Community Information Centres (CICs), please contact the Volunteer Coordinator of your local CIC. Volunteer/ Training Coordinators can register volunteers for the CIVic training by completing the registration form.

Other training providers also run similar training - check out the National Training Information Service website for a list of Victorian training providers delivering the 'Assess and deliver services to clients with complex needs' competency unit (CHCCS6B).

CIVic produces a Trainer's Manual for the competency unit.

Upcoming Course in Emergency Relief Work 21609VIC