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What will I be learning?
The training in Community Information Work provides participants
with the skills necessary to assess and deliver services to clients
with complex needs in Community Information Centres/Citizens Advice
Bureaus.
What does this qualification allow me to do?
The training in CHCCS6B Assess and Deliver Services to Clients with
Complex Needs will enable participants to work as volunteer
interviewers in a CIC/CAB.
How is the unit structured?
Unit code and name: CHCCS6B Assess and Deliver Services to Clients
with Complex Needs
Learning segments/subjects:
* Introduction to Community Information
* Communication and Assessment Skills
* Information Collection and Provision
* Agency Procedures
How many hours are involved?
This competency has 50 hours set to assist with its teaching. Of
this, 36 hours will be spent in the classroom. In addition,
participants are also required to spend at least 14 hours of
supervised on-the-job training in a CIC/CAB.
How long will it take to complete?
The training has been scheduled for completion within 6
weeks.
Are there any prerequisites?
Yes.
* Literacy skills in reading and writing, to the standard required
for successful participation.
* Initial interview and acceptance as a volunteer by the
Coordinator/Manager of a CIC.
How much will it cost me?
The charge for the training is $70. There is a concession rate of
$60.
Is there anything else to pay?
No.
Do I have to attend the Information Day?
Yes. The Information Day acts as an introduction to the full
training. The Information Day Trainer will provide information on
how the training will be conducted, what is expected from students
and answer any questions.
Are there any tests or assessments?
Students will be assessed throughout the training by a variety of
means: observation within the classroom setting, working as part of
a group, participation in class activities, fulfilling attendance
requirements, the completion of set assignments and workplace
activities. To be assessed as competent, students should also
attend all classes and complete all of the work experience.
What qualification will I receive?
This is a nationally accredited competency and CIVic is
registered as a provider of accredited training. A Statement of
Attainment will be issued on successful completion of all four
learning segments of the unit. If the full unit has not been
completed, a statement of participation will be issued for the
learning segments completed.
Is there any recognition of prior learning (RPL) or current
competencies (RCC)?
RPL/RCC is available upon application. Relevant documentation will
need to be prepared and presented as evidence of current
competencies in relation to the elements covered in the competency.
Full information on the process and costs can be supplied on
application at the initial interview with the CIC/CAB
Coordinator/Manager or at the Information Day and must be completed
at least two weeks before training begins.
What are the national requirements for trainers/assessors of
accredited training?
The full qualification is essential for those delivering and
assessing nationally accredited training under the Australian
Qualifications Framework. Our trainers and assessors have the
required Certificate IV in Assessment and Workplace Training. In
addition, they also have qualifications within their subject area,
equivalent to or above the level they are teaching or
assessing.
Who will be teaching?
CIVic employs qualified trainers who are experienced in working
with adult learners to conduct the teaching and assessments.
How do I book?
All bookings must be on CIVic's registration form and through
the Coordinator or Manager of a CIC/CAB. Please book as early as
possible as class sizes are limited.
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