Community Information Victoria (CIVic)

Informing and Supporting Victorians

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Melbourne
Postcode 3000
Victoria  Australia
Tel 9672-2000
Fax 9672-2099
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Training

CIVic provides the following training for our interviewing staff:

Training for Interviewing Staff
A volunteer who interviews members of the public must complete the CIVic endorsed training program. There is a five-stage Training Program, as follows:

Stage One - Selection
Stage Two - Agency Orientation
Stage Three - CHCCS416A 50-hour training
Stage Four - Probationary Period
Stage Five - Ongoing Training


Training Resources
Training Privacy Brochure
Brochure - CHCCS416A Assess and Provide Services for Clients with Complex Needs
FAQ - CHCCS416A Assess and Provide Services for Clients with Complex Needs

Information Kit
An Information Kit for prospective volunteers is now available for all members and this is available in the Members Section under Training Resources.  You can download this Information Kit for New Volunteers and print it for prospective volunteers.

Assess and Provide Services for Clients with Complex Needs
Below are the 50-hour training opportunities. This is a nationally accredited competency (Code CHCCS416A) which comprises 36 hours in the classroom and a 14-hour on-the-job training component. For more information, please see our FAQ page.

 

Upcoming 50-hour CHCCS416A training in 2012:

If you are interested in attending the 50-hour training and becoming a volunteer in one of our Community Information and Support Centres (CISCs), please contact the Volunteer Coordinator of your local CISC. Volunteer/Training Coordinators can register volunteers for the CIVic training by completing the CHCCS416A Registration Form.

Dates Time Location Trainers Cost Max No. Contact Registration form/ flyer
Mondays13, 20, 27 Feb and 5, 19, 26 March 9.30am to 4.00pm Moira Training Room 920 Nepean H'way, Hampton East (opp Moorabbin Station) Helen Besley $90 or $80 (Concession) 16 Your agency Available from your agency
TBA 9.30am to 4.00pm Rosebud Rhonda Blakeney $90 or $80 (Concession) 16 Your agency Available from your agency
Wednesdays 8, 15, 22, 29 Feb and 7, 14 March 9.00am to 3.30pm best Chance Training, 583 Ferntree Gully Rd, Glen Waverley Rosemary Goddard $110 plus $20 for Manual 16 Tamara Read on 8562 5177 Tamara Read on 8562 5177
TBA 10.00am to 3.00pm Lalor Living and Learning Centre, 47A French St Lalor Martin Booth $80 plus $20 for Manual 12 Your agency Available from your agency
               
               

 

 

Other training providers also run similar training - check out the National Training Information Servicewebsite for a list of Victorian training providers delivering the 'Assess and Provide Services for Clients with Complex Needs' competency unit (CHCCS416A).

 

 

Upcoming Course in CHCER301A Deliver Emergency Relief Services

Date Time Location Trainers Cost Maximum Nos Contact Registration Form/Flyer