Volunteering at a CISC

Volunteering is an enriching experience, and has given many people a powerful sense of personal fulfillment and growth. At our Community Information and Support Centres (CISCs), volunteers make a vital contribution to the community.

What does a CISC volunteer do?

There are a range of roles that a volunteer can perform in a CISC. They include:
 

• development and maintenance of information resources;
• statistical collation;
• membership on a range of sub committees including policy, training, information, membership, publicity and marketing;
• membership on the Committee of Management;
• reception and general administrative duties;
• training as a Community Support Worker.
  

Are there any training programs for CISC volunteers?

With the exception of a Community Support Worker, most of the roles outlined above require on-the-job training.

To be a Community Support Worker requires enrolment in the nationally accredited 50-hours training 'CHCCS416A Assess and Provide Services for Clients with Complex Needs'. Once you have successfully completed the accredited course, you then complete your probationary period at a CISC, during which you will receive support, guidance and assistance to enable you to carry out the role of a Community Support Worker. This role may include:-
 

• interviewing people who need assistance with a range of issues;
• advocating on behalf of clients where appropriate;
• sourcing information through the use of a range of information resources which may include databases, the Internet, directories and pamphlets;
• providing practical assistance, through advocacy and negotiation, filling out forms, referring and making appointments with other services;
• record keeping and statistical recording;
• working with others as a team supporting the aims and objectives of the agency;
• being kept informed of agency policies and procedures;
• attending training sessions; organised by the agency or other organisations;
• keeping up to date with relevant community, state and national issues.
  

Once you have successfully completed the course requirements you will receive a statement of attainment from the training provider and after the placement period has concluded you will receive a statement of endorsement from CIVic.

For further information, either contact CIVic or the volunteer coordinator at one of our CISCs.

Our publications Information Kit for New Community Support Workers and Guidelines for Setting up a Community Information and Support Centre may also be of assistance.